Welcome to our FAQ section, beach lover! We’ve gathered answers to all your questions about our swimwear, shipping, returns and more. Can’t find what you’re looking for? Just email us at [email protected] – we’re always happy to help!

About Our Products

What makes Bikini Separates swimwear special?
Our swimwear is designed for the modern beachgoer who values both style and comfort. We specialize in mix-and-match separates that let you create your perfect beach look. From trendy bikini separates to classic one-pieces and men’s designer swim trunks, each piece is crafted with attention to detail and quality fabrics that move with you.
Do you offer mix-and-match options?
Absolutely! Mixing and matching is our specialty. You can create your perfect beach look by pairing different tops and bottoms from our collections. Pro tip: Order multiple styles to take advantage of our mix-and-match bundles and free shipping – you can always return what doesn’t suit your beach vibe!
How do I choose the right size?
Each product page includes detailed size charts to help you find your perfect fit. If you’re between sizes or unsure, we recommend sizing up for comfort. Remember our swimwear is designed to fit true to size with just the right amount of stretch for that perfect beach-ready look.

Shipping & Delivery

Where do you ship?
We ship worldwide from our Montreal headquarters! However, we currently can’t deliver to some remote areas and parts of Asia. If you’re unsure about delivery to your location, just email us before ordering and we’ll check for you.
What are my shipping options?
We offer two shipping methods to get your beachwear to you:

Express Coastal Delivery: Via DHL or FedEx (10-15 days after dispatch) for $12.95 CAD
Island Time Shipping: Free on orders $50+ via EMS (15-25 days after dispatch)

All orders take 1-2 business days to process before shipping (excluding weekends).
How can I track my order?
Once your order ships, you’ll receive an email confirmation with tracking details. You can follow your package every step of the way as it journeys from our Montreal studio to your doorstep. If you have any questions about your shipment, just email us at [email protected].

Returns & Exchanges

What’s your return policy?
We want you to love your Bikini Separates as much as we love designing them. If anything isn’t perfect, you have 15 days from delivery to initiate a return. Just contact our customer care team to start the process. Items must be unworn, with tags attached, and in original condition.
How do I return an item?
Simply email us at [email protected] within 15 days of receiving your order. We’ll provide return instructions and a prepaid return label if applicable. Once we receive your return, we’ll process your refund within 3-5 business days.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. We recommend placing a new order for the item you’d like and returning the original item for a refund. This ensures you get the items you want as quickly as possible!

Payments & Accounts

What payment methods do you accept?
We accept all major payment methods to make your checkout as effortless as a beach breeze:
– Visa
– MasterCard
– JCB
– PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all your payment information. We never store your full credit card details on our servers.
Do I need an account to place an order?
No account is needed to shop with us! You can checkout as a guest. However, creating an account lets you track orders more easily and saves your information for faster future checkouts.

Contact & Support

How can I contact customer service?
We’re always here to help! Email us at [email protected] for any questions about your order, our products, or anything else. Our Montreal-based team typically responds within 24 hours during business days.
Where is Bikini Separates located?
Our headquarters and design studio are located at:
2432 Sherbrooke Ouest, Montreal, CA H4A 1H3

While we don’t have a physical retail store open to the public, all our beachwear journeys from this location to your favorite shoreline!

Still have questions? Don’t hesitate to reach out! Our team is passionate about helping you find your perfect beach style. Email us at [email protected] and we’ll make sure you get all the answers you need.

Happy beaching!
– The Bikini Separates Crew